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Click the “Sign Up” link located on the upper right hand side of the screen to create a new account with our service. Your email address will be your user name. Enter the password of your choice.
Creating an account allows you to upload images into albums and gives you exclusive access to those images and albums.
The site may allow downloading of your photos.
You can choose to download a specific image from your online account back onto your computer.
When viewing your image in the album, click the magnifying glass to see the image bigger. Once it is enlarged you will see a "Download" option on the left. If there is no magnifying glass, the site has downloads disabled
Make sure you have Pop-Up blocking disabled.
We provide a basic photo editing tools that allows you to crop, rotate, and apply special effects like black & white or sepia to your images.
Notes: Make sure you click “Apply” when using the Cropping and Red Eye tools before you click “Save.” When saving an image, “Save a Copy” makes a second image file and keeps the original, while “Overwrite” saves over the original image file.
Images are organized into folders (also known as albums), just like on your computer. By default, the folder name is the date the images were uploaded. But you can change this in the "My Photos" by clicking the date and then clicking the pencil to rename the folder.
To learn how to change the name of the folder as you are uploading, please see our FAQ "How do I add pictures to my online account?""
To sort the images within the folder, in the menu bar above the images click the photo, album, calendar or A-Z icons. You can then sort the images by Name or Date.
Yes. We have a basic red eye removal tool available using our Editing Tools.
For additional information on our Editing Tools, please visit the FAQ "Can I edit my images using your service?"
You can upload an unlimited number of images for projects, printing, ordering and editing. The images will be stored in your account as long as you log in at least once every six months to view the photos. Logging in once every six months lets us know you are still using your online photo account. Should you forget to log in, you may receive two emails stating your images are in danger of being deleted due to inactivity. If you fail to log in after the second notice, your images will be deleted.
Please Note:All images are converted to JPEG for printing purposes. And extremely large images may be compressed to help facilitate printing. This occurs at the time of uploading. So while we do store your images as stated above, re-downloading the images may not be the exact file type and size initially used to upload to us.
Check the Terms and Conditions link at the bottom of the page for more information..
We accept the following file types:
We do not accept PSD (Photoshop), PDF, Word Documents, or RAW files.
To add photos to your online account via the website, please do the following:
Note: We support the following file types: BMP GIF JPEG JPG PNG TIFF. Maximum file size cannot exceed 20MB.
There are several ways in which you can crop your images. Some may not be available on this site.
One option is available prior to ordering anything. When viewing your images in your online folders, you can click “Edit” to access the Edit Tools. Please see the FAQ "Can I edit my images using your service?"
Another option is to wait until checkout to crop your photos. If your images need cropping, you will be given two or three cropping options.
You can also crop your image using the editing tools after selecting your print size.
Pay Online: We process prepaid online orders via a payment gateway. You have the ability to pay with a credit card.
When placing an order, enter the coupon or promotion code in the field on the Order Summary page. Then make sure to hit the "Apply" button and the shopping cart will automatically total the remaining balance, if any, from the combination of the credit on your account and the coupon.
Please note, if you are combining free prints, dollars off and a coupon on the same order, the free prints are applied first, the dollars off credit is deducted from the sub-total, and then the coupon/promotion code is applied to the order.
Please note, you cannot combine a credit, a coupon code, and a Deal in the same order.
Unfortunately, you can only use one coupon/promotion code per order. You can always split your order into multiple orders and use the separate codes on the separate orders.
Aspect Ratio is the size (width x height) of the image. The aspect ratio tells a lab technician what size(s) the image can be printed without requiring cropping. For example, an image with an aspect ratio of 4x6 can be printed at 4x6, 8x12, 12x18, etc. without any cropping, because 8x12 and 12x18 are the same ratio as 4x6.
Many digital point and shoot cameras now capture images in a 4.5x6 ratio. This means that most digital images taken with a point and shoot camera will need to be cropped slightly. For more information on cropping and cropping options available on the site, please read the question, "How do I crop the pictures in my order?"
Please refer to the Terms and Conditions of the website. It is also recommended that you call and speak with your local lab/store for specific information.
The albums are fully editable.Go to "My Photos" and click on the pencil icon to the right of the album you wish to rename.
Once you are logged into the photo site, you should see in the top right hand corner a message that says “Hi,_____” and your name. Select that dropdown menu from below your name and there is a “My Photos” link on the left hand side. Once you click on that link, you will be redirected to all of your images. In the upper right hand corner, you will see an “Upload Photos”. Click on the link and you will be directed to upload images from your computer or social media. After the selected images have been uploaded, you will see in the top left corner today’s date. Select that date and a dropdown menu will appear. You will then see “Add Album+”. You can add all your new photos to that album.
To move or copy your pictures from one album to another, you will need to have already created the album you want to move the pictures to. For directions on how to create a new album, please see FAQ "How do I create a New Album?"
Cancel: Due to the high speed at which the orders are fulfilled, we cannot cancel an order once it has been placed. If you have any questions, please contact us by clicking the “Live Help” link at the bottom on the website, or speak to a store associate at the location where your order is being printed.
Change: Orders are sent as packaged non-editable JPG files to the lab that produces them. Thus an order cannot be edited or changed once it has been placed.
You can check the status of your order at any time by clicking the "My Orders" link located on the right hand side of the screen under the "Welcome" section. Click on your order number to see the details of that order.
One of our Live Help technicians can look up the tracking number for your order. Depending on the order, the technicians may not have direct access to tracking the order. However, if you give the technician your order number and the store you ordered from, they can look it up and get back to you.
Ground Shipping: Unfortunately, we cannot track orders that are mailed via standard ground shipping. If it has been more than the 7-10 business days since you received the "Order Shipped" email, please contact our Live Help technicians, so we can check on your order and reship if necessary.
If you have forgotten your password, click on the “Forgot password” link located on the "Log In" page. If you do not receive the email within about 10 minutes, we recommend checking your Junk and Spam folders as it occasionally gets filtered by these automatic applications.
You can update your email address, change your password, or edit your home address at any time.